Kal Tire RTO Policies
As a Registered Training organisation Kal Tire (Australia) Pty Ltd (RTO 45242) would like to make prospective students aware of two of our policies:
PRIVACY POLICY
Kal Tire recognises the definition of "personal information" as found in section 6(1) of the Privacy Act 1988 which states that: “personal information” means information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion."
Kal Tire’s privacy policy encompasses the following principles:
Collection of personal information, including photographs: Collection necessary for Kal Tire’s activities will be collected lawfully and fairly, and as a general principle, collected with the individual's consent.
Accuracy of personal information: All reasonable steps will be taken to ensure that personal information is accurate, complete and up to date.
Security of personal information: All reasonable steps will be taken to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
Openness in relation to Kal Tire’s practices: Practices established for the collection of personal information are documented and this information is available on request.
Access and correction rights: As a general principle, individuals will be given access to their personal information and allowed to correct it or explain something with which they disagree, unless disclosing this would have an unreasonable impact on someone else's privacy. This principle is subject to exemptions such as if this disclosure would compromise a fraud investigation.
Restrictions on transborder data flows: As a general principle, personal information about an individual will only be transferred to a foreign country if it is believed that the information will be protected by a law or a contract which upholds similar privacy principles.
Handling complaints and appeals policy
Kal Tire RTO seeks to provide service that is beyond client expectations. However, Kal Tire RTO also recognises that at times its service may not meet an expectation, or a decision may not be agreed by all parties. Under such circumstances Kal Tire RTO encourages any dissatisfied party to lodge a complaint or appeal.
Kal Tire RTO will ensure that it handles complaints and appeals relating to the conduct of the RTO; its trainers, assessors, or staff; a learner of the RTO or if applicable a third party; fairly and without bias. The principles of natural justice and procedural fairness will be adopted at every stage of the complaints and appeals process. This will ensure that, unless the security or safety of individuals is at risk, there will be no impact on the enrolment of an individual or the status of the client relationship while a matter is in progress and all efforts will be made to assist a complainant or appellant with their matter.
All complaints and appeals (reviews of the RTO’s decisions including assessment decisions) will be acknowledged in writing as soon as practicable and requests for a party independent of the RTO will be available on request if the processes fail to resolve matters.
All complaints and appeals will be heard and decided within 60 calendar days of receiving the written complaint or appeal. If Kal Tire RTO considers more than 60 calendar days are required to process and finalise the complaint or appeal, the complainant or appellant will be informed of the reasons in writing and will be regularly updated on the progress of the matter.
Any substantiated complaints, as well as the complaints and appeals policy, will be reviewed as part of the continuous improvement processes and appropriate corrective action taken to prevent or reduce the likelihood of reoccurrence. All matters pertaining to complaints and appeals will be securely protected.
The Chief Executive Officer of Kal Tire RTO is ultimately responsible for ensuring that the Kal Tire RTO complies with this policy (and the procedures).
The Policy will be provided on the Kal Tire RTO website with information about how to make a complaint or lodge an appeal.
Making a Complaint or Appealing an Assessment Result
In the first instance please Contact Us via the online form below.
The process for handling a written appeal is as follows:
· The appeal is heard by an independent person or panel
· The appellant has the opportunity to formally present his or her case, and is given a written statement of the appeal outcomes, including reasons for the decision
Kal Tire Australia Pty Ltd will act on the subject of any complaint found to be substantiated.
